WHY BARRIERS ARE UP THIS WEEK?

Dear Residents of Taman Tasek,

On the 1st of Jan 2012, we launched our new state-of the-art 24-hour security scheme with a new security company TSS security as service-provider.
We thank the residents for their enthusiastic support and assure them the one-in one–out scheme will remain our ultimate goal. We are aware of many voices of dissatisfaction and this letter is an attempt to clarify some of the obstacles faced in its implementation.

The completion of infrastructure at Jalan Lembah and Jalan Jeram was delayed due to the contractors’ tied schedule. It was only on Chinese New Year’s eve that all the system were installed. Even so the system needed time to run in and be tested. For example, some of the CCTVs were not working and the card reader could not read the smart cards. The effectiveness and response of these cards can also be affected by the V-Kool screen. These teething start up problems were not unexpected.
However the real problems were from the human side.
On 4th Jan 2012, only 4 days after the launch, the Tasek Committee was requested by the Chinese Chambers of Commerce to meet 8 complainants who were doing business at the shophouses at Jalan Glasier. The meeting was chaired by the President Mr. Loh Lian Hiang. .These people actually formed a minority of the 60 shophouses and their businesses include spare parts, chicken rice, tyre and batteries, and others, with the residents forming significant portion of their business turnover. The complainants did not mince their words. They demanded that the barriers between the backlanes and that of KK Restaurant and Jalan Lembah be opened from 6 am to 11 pm. otherwise they threatened to take up with the authorities. All explanations of the traffic flow and the free flow by the committee through the backlanes fell on deaf ears.
The association responded by agreeing to open the KK barriers to be manned but the cost of guard house are to be borne by the shopowners or the Chambers. The little backlanes will continue to closed. Since the letter was written on 5th Jan 2012, there was no response from the CCC.

Later MBJB Head Of Traffic/Engineering Haji Sulaiman called our Secretary and said there were too many complaints with the blocked roads and requested the association to open the barriers. Meanwhile enforcement officers from MBJB were making their rounds and asking questions.

The committee deliberated at length and decided to open the Jeram, Lembah and K K barriers from 7am to 7 pm temporarily to stave off complaints. To keep them closed and defy the authorities might be unwise, considered unfriendly and may not win them to our side in the coming meeting with them. The meeting is to be arranged by councilor Madam Chang Mei Kee probably next week.
Meanwhile we ask residents to be patient as we try to solve the problems one by one. This problem is inherent in the layout of the estate itself which has many leakages.

Two names of complainants were given by MBJB. One of them is the developer itself, Tasek Maju Realty Sdn Bhd, who after explanation withdrew the complaint. In a separate deliberation, the association will temporarily allow the Manulife staff to park in the estate provided it is done orderly without obstructing entrances.

The other official complainant is Haji Sidek who will not answer the phone but will respond if you send a sms. From enquiries, no one in Taman Tasek actually knows who this person is and it is suspected that the name may not be the real one. We shall be glad if any residents let us know if he/she has a neighbor with such name or inclination.

The association has also held several meetings with Capt. Raja head of TSS Security. We are aware of the shortcomings of the guard services and have asked him to improve the level of professional services, including is more vigilant during patrol. We are glad to hear that there are no break-ins during the CNY holidays.
We are also looking for volunteers to serve on the committee or subcommittee as the existing members of Security Subcommittee are already over-stressed. Just as MBJB acts on complaints, it should also hear the voices of support from the residents and we therefore call on residents to tell MBJB that we want security by calling MBJB tel. 2282525.

Finally, for emergency, please call the Hotline numbers 017-843 6436 or 016-795 4033 and for complaints about guards, or security issues, please call direct to Capt. Raja at 019-757 1914.
For update and happenings within Taman Tasek, please log in our blog tamantasek.blogspot...com or email tamantasek@gmail.com.
Thank you for your patience and understanding.

Wishing You a Happy, Prosperous and Safe New Year in the Year of the Water Dragon.
Tan Beng Sooi
Chairman
PERSATUAN MASYARAKAT
TAMAN TASEK JOHOR BAHRU